At Navkar Fashion, we specialize in custom-made apparel and are committed to providing you with a perfect fit. While we do not offer returns or refunds due to the custom nature of our products, we provide a comprehensive repair service to address any fitting issues.
1. Eligibility for Repair
To be eligible for a repair, you must initiate a request within 7 days from the date your order was delivered. The product must be in its original, unworn, and unwashed condition.
2. How to Initiate a Repair
To request a repair, please contact our customer support team within the 7-day window through one of the following methods:
-
Email: navkarfashion01@gmail.com
-
Phone: +91 79849 88232
Please provide your order number, a description of the issue, and if possible, photos illustrating the fitting problem. Our team will guide you through the next steps.
3. Types of Repairs Offered
We offer specific types of repairs for different product categories:
Loose Fitting Alterations: This service is available for the following products to correct a loose fit:
-
Suit
-
Sherwani
-
Jodhpuri
-
Navabi
-
Indo-western
Fitting Alterations: This service is available for the following products to adjust the fitting:
-
Koti Kurta Pajamas
-
Kurta Pajamas
Please note that repairs are limited to fitting and loosening adjustments. We do not offer changes to the fundamental design, fabric, or color of the product.
4. Shipping for Repairs
Customers are responsible for shipping the product back to our store. We will cover the cost of shipping the repaired item back to you. We recommend using a trackable shipping service to ensure your item reaches us safely.
5. Contact Us
For any questions regarding our Repair Policy, please do not hesitate to contact us. We are here to help ensure you are delighted with your Navkar Fashion purchase.